“ Hopefully you have now received your quality results for quarter 4 2006. As you may know, D&G puts great emphasis on quality, so I write this email to praise your company for the outstanding service you have achieved throughout this quarter. Achieving a 5 star rating is no mean feat so congratulations to you. Please pass on my congratulations to all concerned. ”

Joanne Auld
Assistant Network Development Manager - Heating
Domestic & General Services